Numi Naturals support and frequently asked questions

Numi Naturals is a US supplement brand making advanced nutrients for mood and healthspan. We formulate a small line of single-purpose supplements, publish the third-party lab results for every batch, and print a QR code on each bottle so you can read those results before you take anything. Our products are manufactured in FDA-registered, NSF/GMP-certified facilities in Utah, USA.

The 360 stands for full-circle transparency on a single active ingredient. Each 360 product is built around one well-studied compound at a disclosed amount, with no proprietary blends hiding the doses, and with the batch lab report published and linked to the bottle in your hand.

All Numi Naturals products are manufactured in FDA-registered, NSF/GMP-certified facilities in Utah, USA. Testing is performed by independent laboratories working to ISO/IEC 17025:2017 standards.

Yes. Every batch is tested by an independent laboratory before it ships, and the resulting Certificate of Analysis is published on our Transparency page. Each report is specific to one production lot, and each product page lists what that product's current report confirms.

Email hello@numilove.com or call +1 503 447-4336. We read every message and typically reply within one business day. Our mailing address is PO Box 853, Hood River, Oregon 97031, USA.

BatchProof is our batch verification system. Every production lot is tested by an independent laboratory, the Certificate of Analysis for that lot is published, and the QR code on the bottle takes you straight to it. The idea is simple: do not just trust the label, check the batch you are holding.

Scan the QR code printed on your bottle with your phone camera, or go to our Transparency page and find your product. The lot number on your label tells you which report applies to your bottle.

Our Certificates of Analysis cover heavy metals by ICP-MS to USP 233 standards, covering arsenic, cadmium, lead and mercury, and microbiological screening to USP 2021 and 2022 standards, covering total aerobic plate count, coliforms, yeast, mold, E. coli, salmonella and staphylococcus aureus. Depending on the product, the report may also confirm ingredient identity or measure specific nutrient levels.

It varies by product, so here is what each current batch report confirms. Saffron360: ingredient identity by FTIR, confirming the material is genuine Crocus sativus, along with purity, heavy metals and microbiological safety. NMN360: identity, purity and the labeled amount of NMN, measured by HPLC. Sleep+Recover: heavy metals and microbiological safety. Neurofix+Chill: heavy metals, microbiological safety, and assayed nutrient levels including calcium and thiamin. Calm+Clear: heavy metals, microbiological safety, and select label vitamins assayed against their stated amounts. Each product page lists what its current lot report covers.

Because supplement quality varies batch to batch, and a certificate for a lot you did not receive tells you very little. Independent testing across the category has repeatedly found products that do not contain what their labels claim. ConsumerLab.com testing published in February 2023 found that two of six saffron supplements tested did not contain the expected saffron compounds, and one of those showed signs of adulteration. Batch-level reporting is the only way to know about the bottle in your hand.

Every order is covered for 30 days from the date of purchase. Register your bottle within those 30 days and your window extends to 100 days from that same purchase date. We refund the product price, shipping is not refunded, and you do not need to send the product back. The guarantee can be claimed once per customer and applies to your first order of a product. Repeat orders and subscription renewals are not covered. Full terms are in our refund policy.

Register your bottle within 30 days of purchase. Scan the QR code on the label or visit the registration page for your product, enter your email, purchase date and where you bought it, and your window extends to 100 days from the purchase date. Registration is at no cost and does not require an additional purchase. We show you the exact closing date as soon as you register.

Because the clinical research behind these ingredient classes typically runs 8 to 12 weeks. A 30-day window would not give you enough time to judge properly, so we made the window longer than the research it is based on.

There are four. One guarantee claim per customer, for the lifetime of your relationship with us. It applies to your first order of a given product, so repeat orders and subscription renewals are not covered. Registration must happen within 30 days of purchase and is tied to a single order number, which can be registered once. And refund requests need to include the lot number printed on your bottle.

No. Opened supplements cannot be resold and are destroyed when returned, so we do not ask you to pay postage on something we cannot use. Include the lot number printed on your bottle with your request instead.

If you ordered from numilove.com, sign in to your account, select the order and choose Request Refund, including your lot number and a short note about what did not work. If you ordered from Amazon, email hello@numilove.com with your Amazon order number and your lot number.

Yes, on the same terms. Register within 30 days of purchase to hold the full 100-day window, then email us with your Amazon order number and lot number when you want to claim. Amazon runs its own returns process on its own separate timeframe that we do not set, and if you are still inside that window a standard Amazon return is usually quicker. Our guarantee runs alongside it and is the only route once Amazon's window has closed.

Email hello@numilove.com and we will replace or refund it. That is our mistake rather than a guarantee claim, so the conditions above do not apply and it does not use up your one claim.

Orders are processed within 2 business days, with a fulfillment cut-off of 2pm EST. Standard USPS delivery within the continental United States typically takes 3 to 7 business days, and UPS typically takes 3 to 6 business days. All timeframes are approximate.

Enter your address at checkout to see the options and rates available for your location. International transit times are typically 12 to 16 business days, and customs can add delays of up to six weeks on top of that.

You will receive a shipping confirmation email with tracking as soon as your order leaves the facility. You can also sign in to your account to see the status of any order.

Email hello@numilove.com as quickly as you can. Orders are processed within 2 business days, so if we catch it before the order is picked we can change or cancel it. After it ships, the guarantee covers you instead.

New Year's Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Orders placed around those dates may take longer to process.

Choose Subscribe and Save on the product page instead of one-time purchase, and your product ships automatically each month at a reduced price. There is no minimum commitment and you can cancel at any time before your next billing date.

Subscribers save 15 percent on every delivery, and a larger discount applies to the first delivery. The exact prices for both are shown on the product page when you select Subscribe and Save, so you can see what you will pay before and after the first order.

Sign in to your account and manage the subscription there, or email hello@numilove.com and we will handle it. Cancel before your next billing date and you will not be charged again.

No. The guarantee covers your first order of a product. It exists to take the risk out of trying something for the first time. If a subscription stops being right for you, cancel before your next billing date rather than claiming a refund afterwards.

Saffron360 is a saffron extract supplement formulated to support mood and focus. Each capsule provides 88.5mg of standardized Crocus sativus extract, with three clean ingredients and no proprietary blend. One capsule daily, and a bottle contains 60 capsules. It is built for people who want a single, well-studied ingredient at a disclosed amount rather than a long blend. See Saffron360.

NMN360 is an NMN supplement formulated to support NAD+ levels and cellular energy as part of a healthspan routine. Its Certificate of Analysis confirms identity, purity and the labeled amount of NMN, measured by HPLC. See NMN360.

The Reset is a three-phase system formulated to support dopamine and serotonin balance during tolerance breaks, stressful phases and major lifestyle changes. Phase 1 is Sleep+Recover, formulated to support restful sleep. Phase 2 is Neurofix+Chill, formulated to support dopamine balance, mood and motivation. Phase 3 is Calm+Clear, formulated to support mental clarity and focus. The Reset Kit bundles all three at 64.80 dollars, which is 20 percent off the 81 dollars they cost separately.

No. The phases are designed to run in sequence, but each product stands on its own and many people use only the one that matches what they need. The kit exists for people who want the full sequence.

Many people take Saffron360 or NMN360 alongside a Reset phase, since they are formulated for different things. Because formulas overlap on some ingredients, check the Supplement Facts panels on both labels first, and speak with your healthcare provider if you take prescription medication.

It varies by person and by product, and we would rather not promise you a date. The clinical research behind these ingredient classes typically runs 8 to 12 weeks, which is exactly why the guarantee runs to 100 days. Give it a fair run before you decide.

Saffron360 and NMN360 are taken once daily, and most people take them with breakfast so it becomes routine. Sleep+Recover is taken before bed. Neurofix+Chill and Calm+Clear are taken during the day. Follow the directions on your label, which are specific to that product.

Take it when you remember, or skip it and carry on the next day. Do not double up to make up for a missed dose.

Our formulations use vegetable capsules and contain only active ingredients plus the minimal flow agents needed to make a capsule, which are rice flour and vegetable magnesium stearate. There are no artificial colors, flavors, preservatives or GMO fillers. Check the individual product label for the specific claims that apply to that formula.

Speak with your healthcare provider first. This matters particularly for Sleep+Recover, which contains melatonin, and for anyone taking blood thinners, blood pressure medication, sleep aids or antidepressants. We cannot advise on interactions and would not try to.

These products are not intended for use during pregnancy or breastfeeding without medical supervision. Pregnant or nursing women, people taking prescription medication, and anyone with a medical condition should consult a healthcare provider before use.

No. Our products are formulated for adults and are not intended for anyone under 18.

Keep the bottle closed, in a cool dry place, out of direct sunlight and out of reach of children. Do not use the product after the expiration date printed on the label.