Our Guarantee
Our 40-Day Satisfaction Guarantee
We're confident you'll love your Numi Naturals products and trust that after one month of testing, you'll find they have helped. If not, we stand behind everything we make with a straightforward 40-day satisfaction guarantee. One month to try, plus 10 days to return if you don't love them.
How It Works
If you're not completely satisfied with your purchase, you have 40 calendar days from the date your order is delivered to request a full refund of your product cost (shipping fees are not refundable).
We trust that after one month of testing, you'll find they have helped, if not we stand
We truly want to understand your experience, so we kindly ask that you share a brief note about what didn't work for you or how we could improve. Your feedback helps us create better products for everyone.
Easy Return Process
Ready to start a return? Here's how:
- Log into your account at numilove.com/account
- Click "Request Refund" at the bottom of the page
- Follow the simple steps to complete your request
We'll guide you through everything you need to know, including your return shipping instructions.
What We Need From You
To process your refund smoothly, please make sure:
- ✓ Your product is in its original packaging
- ✓ You include your order number or receipt (we need this to locate your purchase)
- ✓ You share a quick note about your experience – even a sentence helps us improve
Please note: You'll be responsible for return shipping costs, and we recommend using a trackable shipping method to ensure your return reaches us safely. We want to make sure you're protected!
Inspection & Processing
Once we receive your return, our team will inspect it to ensure everything is in order. We do this to maintain quality standards for all our customers. If your return meets the guidelines above, we'll process your refund right away.
Important timing note: If more than 40 days have passed since your delivery date, we unfortunately can't accept the return. We know life gets busy, so we recommend setting a reminder if you're still evaluating your purchase!
Items We Can't Accept for Return
To be fully transparent, clearance items and products marked as "Final Sale" cannot be returned or refunded. These are clearly marked at the time of purchase.
Questions or Concerns?
We're here to help! If you have any questions about our refund policy, your return, or anything else, please don't hesitate to reach out:
📧 Email us: hello@numilove.com
Our team reads every message personally and typically responds within 24 hours. Whether you need help with a return, have questions about your order, or just want to chat about our products, we're genuinely happy to hear from you.
Our Commitment to You
At Numi Naturals, we're partnering with you on your wellness journey. Your satisfaction and trust mean everything to us, which is why we've built transparency into every aspect of our business, from scannable lab results to straightforward policies like this one.
We want you to feel completely confident in your purchase. If something isn't right, we'll make it right.
This policy was last updated on October 11, 2025.